BlockBee's Systems are All Back Online!6 months, 2 weeks ago
At BlockBee, we understand that our clients rely on us to ensure their transactions are secure and efficient. Our top priority is to provide exceptional customer service and maintain transparency with our clients. Unfortunately, we recently experienced an outage in one of our databases, and we want to keep you informed of what happened.
Around 02h00 UTC, an automated maintenance by our hosting provider, took place in one of our databases. While this usually happens without any issues, our hosting provider introduced some misconfigurations into the system, causing problems for our clients. Our team immediately worked to identify the problem and troubleshoot the root cause. However, it became apparent that the issue was out of our hands and unrelated to our systems.
We contacted our hosting provider and escalated the issue to top priority. Although they acknowledged the problem and started working on a solution, they were understaffed due to a holiday in France (where the data center is located), which delayed the resolution.
Throughout the incident, we kept our clients informed of the situation and worked closely with hosting provider to assist them with the issue while also devising a plan B. Fortunately, our hosting provider found the misconfiguration and fixed the databases, and we began restoring system functionality gradually.
We apologize to all of our clients for this unprecedented downtime and we appreciate your support. We understand the importance of maintaining a reliable system and are committed to ensuring that our clients' transactions remain secure and hassle-free. At BlockBee, we remain dedicated to providing exceptional customer service and maintaining transparency with our clients.